Sea Green Tunic

SHIPPING WITHIN INDIA

Shipping inside India is free of cost (above order value of ₹999/-, including taxes), we use reliable courier companies like Blue Dart, Delhivery, xpressbees to ship the products which are completely insured. Generally for Cash On Delivery orders, the courier company calls you before delivery. In case you are not available during delivery, you could call them back and arrange for re-delivery or you can pick it up from their location.

We shall not be responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Shipping TAT:  

Domestic delivery time is approximately 7 to 15 days. 

International delivery time is approximately 15 to 30 days. 

Return & Exchange:

At Yufta, it’s our constant endeavor to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return and exchange the order for a full refund of the paid price. We only accept returns for products purchased directly from Yufta website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.

At Yufta we have 7 days return and exchange policy, it gives you an option to return or exchange items purchased from Yufta.com for any reason within 7 days of receipt of the item.

GUIDELINES FOR A VALID RETURN AND EXCHANGE:

1. All product tags intact and in their original packaging
2. Product must be unused
3. Products must be in an unwashed and in undamaged condition
4. Shipping charge 99Rs applicable on return and exchange product.
5. Whenever you return a product make sure you take a receipt.
6.  Make sure the bag is sealed in front of you.
7. For further claim processes make sure you take a video of packed parcel and keep it safe with you. We will not be liable for any refunds if a wrong product is received in return.

We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.

Exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.

Note: One time reverse pick-up would be done against an order.

TO RETURN A PRODUCT TO Yufta, PLEASE FOLLOW THESE STEPS:

• Create a 'Return Request' under “My Orders” section of Website. Follow the screens that come up after tapping on the 'Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode
• We offer pick-up facility for the address used while placing order.

Or To raise a return request please drop us an email on info@yufta.com and we will process your request. Kindly share Order id, product name and product SKU on the email to avoid confusion.

Our courier partner will pick up the product from your doorstep. You will receive an SMS on the day of pick up.

FAILURE OF PRODUCT PICK-UP.

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. For more details, please call our customer care no.: +91 7877125042

EXCHANGES:

At Yufta we have 7 days exchange policy, if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability. 

UNDER EXCHANGE POLICY:

1. Only size exchanges are allowed.
2. Items can be exchanged for a similar size or a different size.
3. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately

RETURNS/EXCHANGES FOR FREE PRODUCT DETAILS:

ANY ITEMS PURCHASED DURING A BOGO SALE (BUY 1 GET 1 FREE) OR ANY SUCH PROMOTIONS WHEREIN FREE PRODUCTS ARE INCLUDED, SUCH ORDERS WILL NOT BE ELIGIBLE FOR ANY RETURNS.

NOTE : WE WOULD NOT BE PROVIDING RETURN AND EXCHANGE FOR INTERNATIONAL ORDERS.

REFUND POLICY

Once return request has been placed with Customer Service, it usually takes 4 business days to have the product picked from your place and another 7 days to initiate refund after successful product inspection by quality check department. Once the item is received in our warehouse, it undergoes a quality check which takes about 2 days. The receipt of the refund would depend on the mode of payment chosen by you.

The expected timelines are as below:

Payment Method:

Prepaid orders

Refund Receipt Time:

7 Business days after successful Quality Check

Payment Method:

COD Orders*

Refund Receipt Time:

7 Business days after successful Quality Check

*For COD orders, refund against return will be given as in-store credits

If the order is lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

If you return an order delivered to you, order shipping charges/ COD handling charges will not be refunded.

CANCELLATION POLICY:

If you need to cancel your order, please send us an email at info@yufta.com within 6 hours of placing the order from Monday to Saturday between 10 AM- 7 PM.

Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.

Any amount paid will be credited into the same payment mode using which the payment was made.

PLEASE NOTE:

For Debit Card and Credit Card transfers the time taken for refund depends majorly on the bank.

Banks will send an SMS to customers for credit amount of more than INR. 5000 only. In case your refund is less than INR. 5000, please check your bank account or credit card statement for confirmation.

In case of refunds, we will only refund the product price. Delivery and handling charges will not be refunded.

YUFTA LLP: H1-99E,RIICO, INDUSTRIAL AREA, Mansarovar, Jaipur, Rajasthan 302020

Country of origin- India